Here you will find guides, glossary & data sheets to help you along.
Aim of the code of practice
- To publicly demonstrate EnergyQuest’s commitment to a high standard of service and integrity
Integrity
- EnergyQuest will remain honest, genuine and unbiased at all times.
- EnergyQuest will show no preference towards suppliers and will remain impartial at all times.
- EnergyQuest will always have an up-to-date letter of authority from a customer; refreshed on an annual basis
- EnergyQuest will not, under any circumstances, take commission from a supplier
- EnergyQuest maintain a transparent service between the customer and the supplier
Responsibilities when handling Data obtained
- EnergyQuest will treat customer data in a confidential manner at all times in compliance with the 1998 Data Protection Act
- EnergyQuest will treat supplier data in a confidential manner at all times
- Supply point numbers will only be used for the benefit of the customer
- Data may only be used for the specific purposes for which it was collected
- Data will not be used for marketing purposes
- EnergyQuest aims to obtain accurate, complete and up-to-date data
Contract or Agreement arrangements between EnergyQuest and the Customer
- EnergyQuest agree with the customer a bespoke contract of performance tailored to the individual customers needs
- The contract of performance will detail the services to be provided and how much these services cost
- The customer will have the final say on any decision relating to them
Contract or Agreement arrangements between the Customer and the Energy Supplier
- EnergyQuest will aim to seek and understand the supplier requirements of the customer
- EnergyQuest always aim to get the best supply contract for the customer with a supplier
- EnergyQuest will strive to achieve a minimum of 3 supplier quotations for the customer
Billing
- All bills are intelligently validated using EnergyQuest systems and double checked
- EnergyQuest will attempt to validate bills within fine tolerances
- EnergyQuest aim to check and validate bills within one day of receipt